AxenBox is an international e-commerce brand. Founded in the USA, now with facilities and partners across Europe. Our mission: curated quality, transparent communication, and fast, reliable service.

• Processing: 24–48 hours (business days).
• Delivery time (DE/AT/CH): usually 3–7 business days after handing to the shipping carrier. During peak periods or for special items, it may take longer.
• Tracking: You will receive a tracking email as soon as your package is shipped.

Primarily to Germany, Austria, and Switzerland. Other EU countries may be available depending on the product and will be shown at checkout.

Shipping costs are calculated dynamically at checkout based on destination and weight. For certain order values, we regularly offer free shipping promotions.

Yes, for selected products and regions. If available, the option will appear at checkout.

After your order ships, you’ll automatically receive a tracking email. Please check your spam folder if you don’t see it.

As long as your order has not yet been shipped, we can update the address. Please contact support immediately and include your order number.

Cancellations are possible before the package is packed or shipped. If it has already shipped, you can still return it via our 30-day return policy.

• Period: 30 days after delivery.
• Condition: Unused, in original packaging.
• Process: Contact support — we’ll send the steps and return address.
• Refund: Processed after we receive your item, via the original payment method.

Please take a photo of the item (including packaging/label), note your order number, and contact us within 7 days of delivery. We’ll quickly arrange a replacement or refund.

We accept all major cards (e.g. Visa, Mastercard, Amex) and other secure payment methods displayed at checkout depending on your country. Cash on delivery is currently not available.

Yes. We use PCI-compliant payment providers and TLS encryption. Payment data is never stored on our servers.

All prices include VAT for EU orders (if applicable). Additional charges are uncommon within the EU; outside the EU, import duties may apply depending on the destination country.

We work with multiple fulfillment centers and verified partners to choose the fastest route (EU warehouses/partners available depending on the item).

We curate products focusing on safety, comfort, and everyday usability. Legal warranty applies under EU law; additional manufacturer warranties are stated on the product page if applicable.

Please check the product description and any included leaflets or labels. For questions about materials, care, or assembly, our support team is happy to help.

• Check the tracking link (transit delays may occur).
• If the status hasn’t changed for more than 7 business days, contact us with your order number — we’ll initiate an investigation with the carrier.

Email: support@axenbox.com
Phone: +1 (406) 812-7180 (Mon–Fri, business hours; callback possible)
Response time: typically within 24 business hours.

Stellarpath, LLC
1111B S Governors Ave, STE 40677, Dover, DE 19904, USA

• Privacy Policy – how we process and protect data.
• Terms & Conditions – purchase and contract details.
• Return Policy – details about the 30-day return process.

You’ll find all links in the footer of our website.